Simplifying enterprise communication with flexible APIs
Vonage, headquartered in Holmdel, NJ, is a leading provider of cloud-based communications APIs, enabling enterprises to streamline their communication processes. With over 1000 employees and $372 million raised in Series D funding, Vonage serves a diverse clientele, including businesses seeking to i...
Vonage offers a comprehensive benefits package including maternity and paternity leave, tuition reimbursement, a retirement plan, and medical, dental,...
At Vonage, the focus is on simplifying business communication through a user-friendly platform that integrates various communication tools. The cultur...
Vonage • Work from Home - Mexico
Vonage is hiring an IT Support Specialist to provide hands-on technical support for hardware, software, and network issues. You'll work closely with the global IT team to ensure smooth operations and user satisfaction. This role requires strong technical expertise and problem-solving abilities.
You have a solid background in IT support, with experience in providing technical assistance for hardware, software, and network issues. Your problem-solving skills are top-notch, allowing you to tackle a variety of technical challenges independently. You are comfortable working in a remote environment and can manage your time effectively to meet user needs. You have a proactive approach to IT support, ensuring that you stay ahead of potential issues and provide timely solutions. Your communication skills enable you to interact effectively with users, ensuring they feel supported and understood. You are familiar with managing IT equipment for onboarding and offboarding processes, ensuring smooth transitions for new hires and departing employees.
In this role, you will provide onsite technical support for your peers in Mexico, addressing a wide range of IT issues from basic troubleshooting to more complex incidents. You will be responsible for installing, configuring, and maintaining desktops, laptops, printers, and other peripherals, ensuring that all equipment is functioning optimally. You will respond promptly to IT support tickets, resolving issues efficiently to maintain high user satisfaction. Collaborating with the global IT team, you will help maintain the infrastructure, including servers and networks, and perform regular maintenance tasks such as updates and backups. You will document IT procedures and contribute to the overall improvement of the IT support processes, ensuring that knowledge is shared and accessible to the team. Your role will be crucial in supporting the company's mission to innovate cloud communications for businesses worldwide.
At Vonage, you will be part of a dynamic team that values innovation and collaboration. We offer a supportive work environment where you can grow your skills and advance your career in IT support. You will have the opportunity to work with cutting-edge technology and contribute to projects that have a global impact. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering diverse talent and perspectives within our team.
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