Amazon is currently looking for a highly motivated, forward-thinking and analytical Program Manager - Carrier Management to join the Global Logistics Exports team. Global Logistics team is dedicated to building, managing and operating a worldwide logistics network that enables B2C cross borders shipments from anywhere in the world and delivers to customer anywhere in the world, cost effectively
The role represents a critical function with Global Logistics to continuously improve the service levels, capacities, and costs of our logistics service providers to ensure promises to the customers are being maintained.
Key job responsibilities
Key job responsibilities
- Own the relationship with the 3PL carriers and manage their operations entirely
- Deliver KPIs defined for destination service, including root cause analysis, solution design and implementation
- Support Global Mile Operations Peak Readiness Plans, owning the carrier management component
- Drive overall destination service strategy for Global Mile.
- Manage internal support teams and build processes and tools to enable scalable and flexible operations.
- Work with program managers and business leaders to communicate and impact critical business initiatives
- Gather and analyze data to help drive business decisions- Experience in program or project management
- Experience with Excel
- Bachelor's degree or equivalent- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
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