Empowering SMEs with tailored financial solutions
Tide is a fintech company headquartered in the City of London, UK, dedicated to providing tailored financial services for SMEs. With over 1 million customers globally and 650,000 in the UK, Tide offers a range of products including business accounts and accountancy tools. The company has raised $410...
Tide offers a comprehensive benefits package including 25 days of paid holiday leave, flexible working arrangements, and a personal development budget...
Tide's culture is centered around addressing the needs of underserved small businesses, providing fast and affordable financial solutions. With a focu...
Tide • Bulgaria
Tide is seeking a Premium Account Manager to provide high-touch support to Premium members. You'll manage complex inquiries and ensure an exceptional member experience. This role requires strong communication skills and a customer-focused mindset.
You have a proven track record in account management or customer success, ideally within the financial services or technology sectors. You excel in building relationships and providing tailored support to clients, ensuring their needs are met with precision and care. Your communication skills are top-notch, allowing you to convey complex information clearly and effectively. You thrive in a fast-paced environment and are adept at managing multiple priorities while maintaining a high level of service. You are data-driven and understand the importance of using insights to enhance customer experiences. You are passionate about helping small businesses succeed and are committed to delivering exceptional service.
As a Premium Account Manager at Tide, you will be responsible for providing high-touch, personalized support to our Premium members. You will engage with clients primarily over the phone, ensuring that their inquiries are addressed promptly and effectively. Your role will involve managing complex issues and providing solutions that enhance the member experience. You will act as a trusted advisor, guiding clients through our services and helping them maximize the value of their accounts. You will collaborate closely with other teams to ensure a seamless experience for our members, leveraging your insights to drive improvements in our offerings. You will also be responsible for tracking member interactions and feedback, using this data to inform your approach and enhance service delivery.
At Tide, we offer a dynamic work environment where you can make a real impact on the lives of small business owners. You will be part of a diverse and inclusive team that values collaboration and innovation. We provide opportunities for professional growth and development, ensuring that you have the resources you need to succeed in your role. Our commitment to work-life balance means that you can thrive both personally and professionally. Join us in transforming the small business banking market and help us support our members in achieving their goals.
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