Customer Service, Flex Pay (Start Date 3/2/2026)

Who you are

You are a dedicated individual who thrives in a customer-focused environment, eager to help others navigate their financial journeys. With a strong commitment to delivering exceptional service, you understand the importance of going the extra mile for customers. Your ability to communicate effectively through phone calls, emails, chats, and text messages makes you an ideal candidate for this role. You are excited about the opportunity to represent Upgrade's Flex Pay product and contribute to a collaborative and inclusive culture.

Desirable

Experience in customer service or a related field is a plus, as it equips you with the skills needed to handle various customer inquiries and concerns. A passion for financial products and a desire to help customers improve their financial well-being will set you apart in this role.

What you'll do

As a Customer Service Representative for the Flex Pay product, you will be the first point of contact for customers seeking assistance. You will handle inquiries through multiple channels, ensuring that each interaction is positive and informative. Your role will involve understanding customer needs and providing solutions that align with Upgrade's values and standards. You will collaborate closely with the Customer Service team to create delightful experiences for customers, continuously seeking ways to improve service delivery.

You will also participate in training sessions to enhance your knowledge of Upgrade's products and services, enabling you to provide accurate information and support to customers. Your contributions will help shape the customer experience, and you will play a vital role in maintaining Upgrade's reputation as a leader in the fintech space.

What we offer

Upgrade offers a supportive work environment where you can grow your skills and advance your career. You will be part of a team that values collaboration and inclusivity, with opportunities to learn from experienced colleagues. The company is recognized for its commitment to employee well-being and has received accolades for being one of the best places to work. Join us in building a better financial future for millions of people while developing your career in customer service.