Technical Support Engineer II

Who you are

You have a solid background in technical support, ideally with experience in identity security or related fields. You are responsible and motivated, with a strong desire to help customers resolve their issues effectively. You possess excellent communication skills, allowing you to convey technical information clearly to both technical and non-technical users. You are a team player who thrives in a collaborative environment and is eager to learn and grow within the company. You understand the importance of customer satisfaction and are committed to providing exceptional support. You are adaptable and can handle a variety of technical challenges, ensuring that customers receive timely and effective solutions.

What you'll do

As a Technical Support Engineer II at Delinea, you will be part of the Global Technical Support team, providing assistance to customers using our Identity Security Platform. You will troubleshoot and resolve technical issues, guiding customers through the process to ensure they can effectively utilize our solutions. You will collaborate with engineering teams to escalate complex issues and contribute to product improvements based on customer feedback. You will document support interactions and solutions in our knowledge base, helping to build a repository of information for future reference. You will also participate in training sessions to stay updated on product features and enhancements, ensuring you can provide the best support possible. Your role will involve interacting with customers via various channels, including email, chat, and phone, to deliver timely and effective assistance.

What we offer

At Delinea, you will join a diverse and inclusive team that values innovation and respect. We offer a supportive work environment where you can grow your skills and advance your career. You will have access to ongoing training and development opportunities, allowing you to stay at the forefront of the identity security industry. We believe in work-life balance and provide flexible working arrangements to accommodate your needs. Our commitment to employee well-being includes comprehensive benefits and a culture that encourages collaboration and creativity. Join us in making the world a safer and more secure place through our cutting-edge technology.