Customer Success Manager

Who you are

You are a motivated and curious professional with experience managing enterprise customer relationships. You excel at delivering proactive workshops and business reviews, ensuring that users realize the maximum value of their investment in Stripe's services. Your analytical mindset allows you to investigate issues thoroughly and deliver actionable insights to clients. You have a proven ability to engage customers in meaningful conversations about product, payment, and technical topics, and you thrive in a high-growth environment where adaptability is key. You are comfortable navigating complex situations and have a track record of resolving difficult customer issues effectively. Your interpersonal skills enable you to work well with a diverse range of people, both internally and externally, fostering strong partnerships that drive user success and retention.

Desirable

Experience in a customer success or account management role within the tech or financial services industry is a plus. Familiarity with payment processing and financial technology will help you understand the unique challenges faced by Stripe's customers. A background in data analysis or business intelligence tools can enhance your ability to provide insights that drive customer growth.

What you'll do

As a Customer Success Manager at Stripe, you will manage a book of enterprise customers, ensuring they receive the support and resources needed to optimize their use of Stripe's platform. You will partner closely with account executives and technical account managers to facilitate post-sale engagements that focus on customer retention and growth. Your role will involve delivering proactive workshops and business reviews, where you will share payments insights and thought leadership to help users expand their businesses. You will engage with customers to investigate issues, provide solutions, and ensure they are leveraging Stripe's services to their fullest potential. Your ability to navigate data and collaborate with various teams will be crucial in identifying opportunities for improvement and driving customer satisfaction. You will also play a key role in supporting renewal outcomes, contributing to the overall success of Stripe's customer relationships.

What we offer

At Stripe, you will be part of a mission-driven company that aims to increase the GDP of the internet. You will have the opportunity to work with a diverse range of clients, from large enterprises to ambitious startups, and make a direct impact on their success. We foster a culture of collaboration and innovation, where your contributions will be valued and recognized. As part of our team, you will have access to professional development opportunities and the chance to grow your career in a dynamic environment. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse teams build better products.