MX External Fulfillment (EF) includes a variety of programs: Seller Flex (SF), Vendor Flex (VF) and Easy Ship (ES). Through these programs, Amazon works hand in hand with a wide range of sellers and vendors to ship products from their warehouses directly to our customers.
The External Fulfillment Program Manager acts as the crucial bridge between operational teams and Leadership. Through direct involvement in daily operations, this role will identify and implement continuous improvement initiatives, ensuring seamless operational excellence in the interactions between our customers, sellers, and operations teams.
Key job responsibilities
• Drive program performance through comprehensive analysis of operational metrics and KPIs.
• Lead deep-dive investigations into program challenges and opportunities.
• Design, propose and implement strategies to optimize the program.
• Partner with cross-functional teams to ensure program alignment and success.
• Identify and execute improvement initiatives to enhance seller and customer experience.
• Manage and streamline the escalation process by establishing clear protocols, filtering critical issues,
and ensuring timely resolution of high-priority matters requiring leadership attention.
• Analyze program health metrics.
A day in the life
As the External Fulfillment Program Manager, you'll be at the heart of our logistics operations, driving excellence through data-driven decisions and strategic improvements. Your day will combine reviewing operational dashboards, conducting deep-dive analyses, and managing critical escalations. You'll coordinate with multiple stakeholders while serving as the key liaison between operations and leadership. From analyzing seller performance data to leading improvement workshops, you'll blend analytical thinking with practical problem-solving to drive program success.- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
