Are you passionate about smart devices that embody utilize new technologies? Are you curious about how things work? Do you enjoy figuring out why things are broken and solving problems?
Amazon Shipyard operates a device lab in Seattle dedicated to supporting our Global Real Estate and Information Security functions. The Lab Support Engineer will be lead technical and security reviews for building devices and lead or participate in company-wide user groups to exchange support information, procedures, and best practices. Installing new types of devices, hooking up test equipment, troubleshooting, optimizing, and keeping the infrastructures up and running for Shipyard's internal clients is the key to success in the role. You will own the quality and availability of your work and be expected to hold a high bar for device cybersecurity. A substantial portion of your responsibilities will include documenting systems, security findings, and controls.
Key job responsibilities
* Design, set up and maintain test fixtures to verify software on real hardware, create and maintain lab documentation
* Troubleshoot hardware, software and networking issues
* Contribute to engineering efforts from design to implementation, solving complex technical challenges around developer and engineering productivity and velocity especially as it relates to rapid test iteration
* Drive adoption of best practices in testbed maintainability
* Manage equipment stock, procure lab equipment
* Participate in lab on-call rotation to ensure lab equipment uptime meets SLA
* Provide lab services to people working remotely (be the eyes and hands in the lab)
* Provide technical support to customers using the lab
A day in the life
The successful applicant will be experienced in keeping technical infrastructure running smoothly and balancing high priority issues. You should be comfortable taking on ambiguous challenges like setting up new pre-production hardware for the first time. You should be able to define standard operating procedures, metrics and alarms to keep the infrastructure highly available and expand technical capabilities over time. You will be invaluable to enabling the team to move quickly and confidently with robust infrastructure that scales with our customers.- 2+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience with networking basics through work or education- Experience with AWS, networks and operating systems
- Experience with physical security systems (such as Lenel, Honeywell, AMAG, Bosch, Milestone) or their associated hardware
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $52,800/year in our lowest geographic market up to $118,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
