Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online by giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. We are the Core Selling Partner Experience (CSPE) team which defines, implements, and enforces quality standards for all Amazon-built experiences for all SPs worldwide.
Key job responsibilities
We are seeking a highly skilled and experienced Research Scientist to join our team and drive world-class research. The ideal candidate is customer-obsessed, detail-oriented, and passionate about solving complex problems. You should be comfortable with ambiguity, enjoy building from scratch, and be able to tackle challenging issues efficiently. You will be a key strategic partner to product and design teams, driving user-centered design and decision-making across the organization. You will deliver impactful research for major products or services, shaping our product strategy through data-driven insights.
* Independently lead quant-focused UX research projects (survey design, implementation, statistical analysis, etc.)
* Triangulate and synthesize survey insights with engagement metrics into compelling narratives and actionable recommendations that drive product improvements and business strategy
* Build mechanisms for regularly communicating insights leveraging strong writing and data visualization skills
* Influence decision-makers at all levels to act on insights, driving customer delight and business objectives
* Drive research goals and research programs across multiple stakeholders and teams, managing complex relationships and building consensus when faced with discordant views
* Deliver well-structured and insightful reports to stakeholders, peers, and senior leaders, contributing to organizational strategic planning efforts
Key job responsibilities
As a Sr. Research Scientist, you’ll create and own the framework our team will use to link customer behaviors to attitudes, identify high-impact problem areas, and understand our customers more deeply. You are a thought leader with experience not only running impactful quantitative research, but also establishing the frameworks to do so at scale.
- Establish systems and frameworks to collect and correlate behavioral and attitudinal data in order to prioritize opportunity areas.
- Define and measure UX metrics in collaboration with Designers, Qualitative Researchers, Engineers and Product Managers.
- Influence UX, Product Management, and Tech teams to prioritize the design improvements that matter most to our customers.
- Conduct experiments using large datasets to provide deeper insight into our customers, their behaviors and attitudes, and the sizing of UX opportunities.
- Collaborate with qualitative researchers to connect qualitative research findings to quantitative data.
- Prioritize and drive research to improve user experience.
- Develop code and statistical models to understand our customers and their behaviors.
- Triangulate insights with key top-of-funnel metrics (e.g. usage, customer engagement) and other datasets to develop regular ways to report on drivers of movement with recommended action items aligned to business goals.- 3+ years of investigating the feasibility of applying scientific principles and concepts to business problems and products experience
- PhD, or Master's degree and 5+ years of quantitative field research experience
- Experience with big data technologies such as AWS, Hadoop, Spark, Pig, Hive etc.- Experience converting research studies into tangible real-world changes
- Experience with discrete and continuous optimization methodologies and algorithms
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $143,300/year in our lowest geographic market up to $247,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
