This role will support WW Delivery Service Partner (DSP) compliance with credential sharing standards.
The mission of the DA Lifecycle Experience and Services team is to elevate the last-mile delivery experience by creating seamless touchpoints that empower DSPs and their DAs to excel. Through standardized global solutions enhanced by market-proven adaptation, we build a reliable, efficient, and people-centric network transforming real-world challenges into sustainable success. Our team is looking for a senior risk manager to own launching products and programs that facilitate DSP compliance with Amazon's credential sharing standards.
This role is open to the following locations: Nashville, TN, New York, NY, Irvine, CA and Bellevue, WA.
Key job responsibilities
1. Strategic Program Development and Ownership
- Design and implement enterprise-wide credential sharing compliance programs for the DSP network.
- Define program metrics, success critiera, and risk indicators to measure effectiveness.
- Own end-to-end strategy for credential sharing risk mitigation across global markets.
- Develop scalable solutions that balance security requirements with operational efficiency.
2. Risk Assessment and Governance
- Lead comprehensive risk assessments to identify credential sharing vulnerabilities in DSP operations
- Establish governance frameworks and policies for credential management
- Create audit mechanisms to ensure ongoing compliance
- Partner with Legal team to align programs with regulatory requirements
3. Cross-Functional Leadership
- Drive collaboration across Technology, Operations, and Security teams to implement technical solutions
- Influence senior stakeholders and executives on risk strategy and resource allocation
- Lead matrixed teams in multiple geographies to execute programs
4. Product Development & Innovation
- Define product requirements for credential management tools and systems
- Partner with tech teams to build scalable solutions for credential verification
- Drive continuous improvement through data analysis and feedback loops
- Identify opportunities for automation and efficiency gains
5. Stakeholder Management
- Present program status and metrics to senior leadership
- Build relationships with DSP leadership to ensure buy-in and adoption
- Manage external vendor relationships for credential verification solutions
- Drive change management and communication strategies
6. Data Analysis & Reporting
- Develop sophisticated reporting mechanisms to track compliance rates
- Analyze trends to identify areas of improvement and potential risks
- Create executive-level dashboards and metrics
- Use data insights to inform program strategy and evolution- 6+ years of compliance, audit or risk management experience
- Knowledge of Microsoft Office products and applications at an advanced level
- Bachelor's degree or equivalent- Project Management Professional (PMP) or equivalent certification
- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
- Master's degree or equivalent
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $109,000/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
