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Guidepoint, headquartered in New York City, is a prominent expert network that connects clients with over 500,000 expert advisors across various industries. Founded in 2003, Guidepoint serves more than 1,000 global companies, including Fortune 500 firms, by providing consultation and data services t...
Guidepoint offers competitive salaries, equity options, generous PTO policies, and flexible remote work arrangements. Employees also benefit from a le...
Guidepoint fosters a culture of knowledge-sharing and collaboration, emphasizing the importance of expert insights in driving business success. The co...
Guidepoint • Toronto, Ontario, Canada
Guidepoint is seeking a Lead, Tech Support to provide top-tier technical support to their engineering team and employees. You'll work with Azure, Microsoft Defender, and Endpoint Configuration Manager in a hybrid role based in Toronto.
You have a strong background in technical support, with experience in troubleshooting complex software, hardware, and networking issues. Your customer service skills are top-notch, allowing you to effectively assist both remote and onsite employees. You are familiar with managing IT infrastructure and have a proactive approach to resolving technical challenges. Experience with Microsoft admin portals like Azure AD and Endpoint Configuration Manager is essential, as is your ability to maintain a knowledge base for documentation and procedures. You understand the importance of security and have experience mitigating email-based threats using tools like Microsoft Defender.
In this role, you will lead the tech support team, providing comprehensive support to both remote and onsite employees. You will troubleshoot and resolve a variety of technical issues, ensuring that all employees have the tools they need to succeed. You will launch and maintain the infrastructure for the new Toronto office, working closely with the engineering team to support their specific needs. Your responsibilities will also include managing security groups related to access and application deployment through Microsoft admin portals. You will participate in the development of solutions to improve system performance, collaborating with global counterparts to enhance the overall IT service desk experience. Additionally, you will maintain a knowledge base that documents procedures and best practices, contributing to the continuous improvement of the support process.
Guidepoint values diversity and is committed to creating an equitable and welcoming environment for all employees. You will have the opportunity to work in a hybrid setting, balancing remote work with time in the Toronto office. The company fosters a culture of collaboration and innovation, encouraging you to share your ideas and contribute to the team's success. As a Lead, Tech Support, you will play a crucial role in shaping the IT support experience for employees, making a significant impact on the overall efficiency of the organization.
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