Empowering economic freedom through innovative financial solutions
Block, headquartered in San Francisco, California, is a financial technology company that provides a suite of products including Square, Cash App, and TIDAL. With over 50 million monthly active users, Block is focused on economic empowerment through accessible financial services. The company went pu...
Block offers competitive salaries, equity options, generous PTO policies, and comprehensive health benefits. Employees enjoy a flexible remote work po...
Block fosters a culture of inclusivity and innovation, encouraging diverse perspectives to drive solutions. The company emphasizes collaboration acros...
Block • Bay Area, CA, United States of America
Block is hiring a Technical Account Specialist to manage the support needs of high-value sellers in the U.S. market. You'll work cross-functionally with internal teams and valued sellers to enhance their experience. This role requires strong communication and problem-solving skills.
You have a strong background in customer support or account management, ideally within a technical environment. You excel in communication and can effectively convey complex information to diverse audiences. Your problem-solving skills are top-notch, allowing you to address client needs proactively and efficiently. You thrive in a collaborative environment, working closely with cross-functional teams to deliver exceptional service. You are adaptable and can manage multiple priorities while maintaining a focus on client satisfaction. You understand the importance of building long-term relationships with clients and are committed to their success.
In this role, you will be responsible for managing the support needs of our highest-value sellers, ensuring they receive the best possible service. You will act as a liaison between clients and internal teams, facilitating communication and collaboration to resolve issues quickly. You will analyze client feedback and usage data to identify opportunities for improvement and drive enhancements to our products and services. You will conduct regular check-ins with clients to ensure their needs are being met and to gather insights that can inform future developments. You will also assist in onboarding new clients, providing them with the necessary resources and support to get started successfully. Your role will involve staying up-to-date with industry trends and best practices to provide clients with informed recommendations.
At Block, we offer a dynamic work environment where you can grow your skills and advance your career. You will have the opportunity to work with a diverse team of professionals who are passionate about helping sellers succeed. We provide competitive compensation and benefits, including health insurance, retirement plans, and opportunities for professional development. Our culture encourages innovation and collaboration, and we value the contributions of every team member. Join us in transforming the way commerce works and making a meaningful impact on our clients' businesses.
Apply now or save it for later. Get alerts for similar jobs at Block.
