AI tools for instant image creation and enhancement
Krea is an AI-powered platform based in Stockholm, Sweden, specializing in real-time image generation and enhancement. The platform provides tools for instant AI image creation, logo design, pattern generation, and photo upscaling, catering to designers and creatives. With its unique real-time 'canv...
Krea offers competitive equity options, flexible remote work arrangements, and generous PTO policies to support work-life balance....
Krea fosters a culture of creativity and innovation, emphasizing rapid iteration and user feedback to enhance its AI tools. The team values collaborat...
Krea • San Francisco
Krea is seeking a Customer Experience Manager to enhance user interactions and support within their AI creative tools. You'll engage with users via email and Discord, providing empathetic support and troubleshooting issues. This role is ideal for someone with experience in user-facing support in creative or AI-focused environments.
You have experience in user-facing support roles, ideally within creative tooling, AI, or design-focused companies. You enjoy engaging with creative communities and have a knack for providing thoughtful and empathetic support to users. Your communication skills are strong, allowing you to clarify product behavior and help users succeed in their creative endeavors. You are comfortable troubleshooting issues and reproducing bugs, effectively communicating problems and patterns to product and engineering teams. You are proactive in defining and improving support operations, including workflows and internal documentation. You have a passion for scaling support intelligently through better processes and tooling, and you are open to exploring automation where appropriate.
As a Customer Experience Manager at Krea, you will be the primary point of contact for users, providing fast and thoughtful support via email and Discord. You will actively engage in our Discord community, answering questions and clarifying product behavior to help users succeed. Your role will involve troubleshooting issues and reproducing bugs, ensuring that you communicate problems and patterns clearly to the product and engineering teams. You will also help define and improve support operations, focusing on workflows, internal documentation, and tooling. Your contributions will be vital in scaling support intelligently, enhancing user experience through better processes and automation where suitable. You will work closely with a world-class team dedicated to building the future of AI creative tooling, making a significant impact on the user experience.
Krea offers a collaborative work environment where you can work alongside a talented team focused on innovation in AI creative tools. We are open to sponsoring international candidates and provide competitive compensation that aligns with the 75th percentile of the market, along with meaningful equity. You will have the opportunity to shape how our product is experienced daily, making a real difference in the creative community. We value creativity and are committed to empowering human creativity through our tools, ensuring that you are part of a mission-driven organization.
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