Complaints Quality Control Analyst III

Who you are

You are someone who thrives in an intense work culture and is eager to push beyond your limits. With a strong belief in the power of crypto and blockchain technology, you are passionate about contributing to a mission that aims to increase economic freedom globally. You actively seek feedback and relish the challenge of solving complex problems alongside high-caliber colleagues. Your commitment to excellence and quality is evident in your work, and you understand the importance of compliance and efficiency in operations.

What you'll do

As a Complaints Quality Control Analyst III at Coinbase, you will play a critical role in ensuring that our global complaints operations are efficient and compliant. You will conduct thorough quality control reviews across Consumer Complaints and Regulatory areas, ensuring that high-quality outcomes are consistently delivered. Your analytical skills will be put to the test as you assess processes and identify areas for improvement. You will collaborate closely with various teams to foster alignment and enhance operational effectiveness. Your insights will help shape the future of our complaints handling processes, ensuring that we meet the highest standards of quality and compliance.

What we offer

At Coinbase, we offer a unique opportunity to be part of a mission-driven organization that is at the forefront of the financial technology revolution. You will work in a hybrid environment, allowing for both in-person collaboration and remote flexibility. We support your professional growth and encourage you to take on challenges that will help you develop your skills further. Our culture is built on collaboration, connection, and alignment, with regular team and company-wide offsites to foster strong relationships among colleagues. Join us in building the future of the global financial system.