Head of Workplace Strategy and Services

Our cars may be self-driving, but Waymo’s dynamic working environment is steered by experts like you. As our Head of Workplace Strategy and Services you will be responsible for the delivery of large-scale operations and portfolio-wide programs ensuring and facilitating the successful delivery of a consistent service program in an extremely fast paced environment with a high degree of ambiguity. You will ensure seamless delivery of workplace strategy, headcount planning, user experience, lab management, and company-wide events.

This role reports to our Director of Global Workplace & eMobility

You Will: 

• Demonstrate executive-level management capabilities, leveraging strategic thinking and leadership to ensure the delivery of high-standard services across all functions, departments, and business units.
• Responsible for the successful delivery of large-scale services and programs; define, shape, and elevate them across Waymo. Drive the continuous improvement and standardization of offerings, ensuring we deliver best-in-class, value-driven workplace solutions that embody and strengthen Waymo's unique company culture. Deliver hospitality driven workplace services to Waymonauts, including but not limited to service support, workplace services, global food & beverage, Employee Resource Groups event production, company-wide events, hard engineering services, as well as lab management, transportation, reception, mail, etc.
• Lead workplace strategy planning in partnership with real estate for portfolio optimization, including headcount/space forecasting and occupancy planning; identifying optimal seating, inclusive of stacking plans, team neighborhoods and adjacencies, team seating solutions within capacity and support client decision-making.
• Author and manage critical reporting systems and executive dashboards, meticulously gathering and analyzing data to define, measure, and report on key success metrics for GPS operations and programs across all global locations.
• Cultivated strategic partnerships with external and internal stakeholders (Vendors, Business Leads, Finance, Sourcing, Legal) to meticulously gather business requirements and define robust program objectives that align with executive expectations.
• Exercised rigorous governance over key contracts, consistently overseeing and reporting on service delivery outcomes through comprehensive KPIs, executive scorecards, QBRs and detailed operational reporting across all service lines, including space management, project teams, and technology operations.

You Have:

• BA/BS degree in related field such as Facilities Management, Business Management, or Engineering
• 10+ Years of Account Management or Outsourcing Management experience
• Excellent verbal and written communication skills, ability to present in a formal setting, and ability to adapt communication to articulate program goals to a wide audience in a simple, straightforward way
• Understand technological advances, change management, organizational leadership and compliance requirements, and each supports/drives workplace strategies

We Prefer: 

• Certification or Industry Designation in Project, Engineering or Facilities Services 
• Experience in mixed use environments - office, industrial, labs or manufacturing  
• Demonstrable PM skills; able to advance projects with undefined scope, influence and align stakeholders