Transforming physical operations with IoT technology
Samsara is a leading IoT company headquartered in the Design District of San Francisco, CA, specializing in digitizing physical operations across various industries, including transportation, logistics, and construction. With over 1,000 employees and a successful $805 million IPO, Samsara has raised...
Samsara offers competitive salaries, equity options, generous PTO policies, remote work flexibility, and comprehensive health benefits, including pare...
Samsara fosters a culture focused on innovation and technology, aiming to transform underserved operational sectors with IoT and AI solutions. The com...
Samsara • Remote - Germany
Samsara is hiring a Customer Success Manager to support and advise customers on their fleet operations. You'll work cross-functionally with Sales, Support, and Product teams. This role requires fluency in German and a strong understanding of customer needs.
You have experience in customer success or account management, ideally within a technology or SaaS environment. You understand the importance of building strong relationships with customers and have a knack for identifying their unique challenges. Your fluency in German allows you to communicate effectively with clients in the region, ensuring they receive the best support possible. You are a proactive problem solver who enjoys working collaboratively with cross-functional teams to deliver tailored solutions. You thrive in a fast-paced environment and are excited about the opportunity to help customers maximize the value of their investments in Samsara's products. You are passionate about customer success and are eager to contribute to the growth of the company.
In this role, you will take ownership of customer relationships post-implementation, ensuring a smooth transition and ongoing support. You will work closely with customers to understand their specific needs and challenges, providing guidance on how to customize Samsara's solutions to fit their operations. You will collaborate with Sales, Support, and Product teams to address customer inquiries and drive product adoption. Your role will involve regular check-ins with customers to assess their satisfaction and identify opportunities for upselling or cross-selling additional services. You will also gather feedback from customers to inform product development and improvements. As a key member of the Customer Success team, you will contribute to the overall strategy for customer engagement and retention, helping to shape the future of Samsara's customer experience.
Samsara offers a dynamic work environment where you can make a significant impact on customer success. You will have the opportunity to work with a talented team and contribute to the growth of a pioneering company in the IoT space. We provide competitive compensation and benefits, along with opportunities for professional development and career advancement. Join us in our mission to improve the safety, efficiency, and sustainability of physical operations across various industries.
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