Relationship Account Manager

Who you are

You have 5+ years of experience in a customer-centric role, ideally in Sales or Account Management, where you've been responsible for direct revenue generation. Your background includes at least 3+ years of quota-carrying experience, demonstrating a proven track record of hitting sales targets and driving customer success. You possess outstanding verbal and written communication skills, enabling you to present effectively to diverse audiences both internally and externally. You have a passion for technology that delivers business outcomes and understand how to retain and grow clients through a focus on their success. Your ability to execute on activity and pipeline expectations aligns with published standards of excellence, ensuring that you meet and exceed performance metrics.

Desirable

While not mandatory, experience in the technology sector or familiarity with MongoDB's ecosystem would be advantageous. A background in driving value and growth with customers through virtual meetings, enablement sessions, and strategic journeys is also a plus. You are adaptable and thrive in a hybrid working model, balancing in-person and remote interactions with clients and team members.

What you'll do

In your role as a Relationship Account Manager, you will act as the primary point of contact for your customer base, leveraging the MongoDB ecosystem to drive expansion and retention of your customer portfolio. You will be responsible for ensuring customer success, education, and enablement, while also focusing on upsell and cross-sell opportunities. Your day-to-day activities will involve engaging with clients to understand their needs, providing tailored solutions, and facilitating renewals. You will collaborate closely with internal teams to align customer strategies with MongoDB's offerings, ensuring that clients receive maximum value from their investments. You will also track and report on customer engagement metrics, using data to inform your approach and drive continuous improvement in customer relationships.

What we offer

At MongoDB, we are committed to fostering a diverse and inclusive workplace where everyone can thrive. We offer a hybrid working model that allows you to balance your professional and personal life effectively. You will have the opportunity to work with a talented team that is passionate about technology and customer success. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in making an impact on the world through innovative database solutions.