Empowering organizations to outsmart cyber threats
KnowBe4, headquartered in Clearwater, Florida, is a leading provider of Security Awareness Training, helping organizations combat social engineering, spear phishing, and ransomware attacks. With over 45,000 customers, including major brands like Netflix and Siemens, KnowBe4 has raised $300 million i...
KnowBe4 offers competitive salaries, equity options, generous PTO policies, and a remote-friendly work environment. Employees also benefit from ongoin...
KnowBe4 fosters a culture of security awareness and continuous improvement, emphasizing the importance of cybersecurity education. The company values ...
KnowBe4 • Clearwater, Florida
KnowBe4 is hiring a Renewal Specialist (SMB) to manage customer renewals and coordinate with Customer Success Managers. You'll work in a hybrid environment in Clearwater, Florida, focusing on maximizing customer retention and satisfaction.
You have experience in customer success or account management, ideally within the technology or cybersecurity sectors. You understand the importance of customer relationships and have a knack for identifying opportunities for upselling and renewals. You are detail-oriented and possess strong organizational skills, allowing you to manage multiple accounts effectively. You thrive in a collaborative environment and enjoy working closely with cross-functional teams to achieve common goals. Your communication skills are top-notch, enabling you to convey complex information clearly and persuasively. You are proactive in your approach, always looking for ways to enhance the customer experience and drive value for both the customer and the company.
As a Renewal Specialist (SMB) at KnowBe4, you will be responsible for managing a portfolio of small to medium-sized business accounts. You will coordinate with Customer Success Managers to strategize on renewals and upsells, ensuring that customers receive the best possible service and support. Your role will involve conducting research to understand customer health and account status, which will inform your approach to each renewal opportunity. You will provide pricing quotes and work diligently to close renewal deals efficiently. Additionally, you will track customer interactions and maintain accurate records in our CRM system, ensuring that all information is up-to-date and accessible to your team. You will also participate in team meetings to share insights and collaborate on strategies to improve customer retention rates.
At KnowBe4, we foster a culture of radical transparency and continuous professional development. You will have access to various training resources and opportunities for growth within the company. We believe in making work enjoyable, with team lunches, trivia competitions, and local outings to build camaraderie among employees. Our hybrid work model allows you to balance in-office and remote work, providing flexibility to suit your lifestyle. We are committed to creating a welcoming workplace where all employees can thrive and be themselves. Join us in redefining what it means to be a trusted security partner in the cybersecurity industry.
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