Operations Manager, NYC

Who you are

You have a strong background in operations management, ideally within a startup or high-growth environment. You thrive in fast-paced settings and are adept at making data-informed decisions that drive results. Your entrepreneurial mindset allows you to take initiative and adapt strategies to meet local market needs. You possess excellent communication skills, enabling you to collaborate effectively with both global and local teams. You understand the importance of maintaining high standards and quality in service delivery, particularly in the luxury sector. You are passionate about creating exceptional customer experiences and have a keen eye for detail, ensuring that every aspect of the service meets the highest expectations.

Desirable

Experience in the transportation or hospitality industry would be a plus, as would familiarity with luxury service standards. You may have a background in project management or team leadership, which will help you in building and scaling the local operations team. A strong understanding of market dynamics in New York will be beneficial as you adapt global standards to fit local expectations.

What you'll do

As the Operations Manager at Wheely, you will play a pivotal role in launching our service in New York. You will oversee day-to-day operations, ensuring that our chauffeurs deliver a five-star experience to every passenger. Your responsibilities will include recruiting and training chauffeurs, establishing operational processes, and maintaining quality standards. You will work closely with the General Manager to develop and implement strategies that drive chauffeur acquisition and retention. Your role will also involve analyzing operational data to identify areas for improvement and implementing solutions that enhance service quality. You will collaborate with global teams to adapt best practices and ensure that our New York operations align with Wheely's commitment to excellence. As a founding member of the local team, you will have the opportunity to shape the operational model and contribute to the overall success of the launch.

What we offer

Wheely provides a comprehensive benefits package designed to support your wellbeing, including health coverage and other perks. You will receive a monthly credit for journeys with Wheely, allowing you to experience our service firsthand and stay connected to our product. We foster a culture of excellence and are committed to providing our employees with the tools and support they need to succeed. Join us in building a luxury ride service that prioritizes user privacy and exceptional service.