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Home›Jobs›Amazon›Sr. Quality Service Associate, Device Tech Support
Amazon

About Amazon

The everything store and cloud computing leader

🏢 Tech👥 1001+ employees📅 Founded 1995📍 South Lake Union, Seattle, WA⭐ 3.7
B2CB2BMarketplaceCloud ComputingeCommerce

Key Highlights

  • Headquartered in South Lake Union, Seattle, WA
  • Over 1.5 million employees worldwide
  • Leading cloud services through Amazon Web Services (AWS)
  • Acquired Whole Foods, Twitch, and Ring

Amazon, headquartered in South Lake Union, Seattle, WA, is the world's largest online retailer and a leader in cloud computing through Amazon Web Services (AWS). With over 1.5 million employees globally, Amazon operates in various sectors, including AI with its Alexa devices and a vast marketplace k...

🎁 Benefits

Amazon offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also have access to a learning ...

🌟 Culture

Amazon's culture is driven by customer obsession and a focus on innovation. The company encourages employees to think big and move fast, fostering an ...

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Amazon

Sr. Quality Service Associate, Device Tech Support

Amazon • Bengaluru, Karnataka, IND

Posted 8 months ago🏛️ On-SiteSeniorCustomer support📍 Bengaluru
Apply Now →

Job Description

At this role the associate gets a chance to work on multiple generations of E-reader devices and will directly contribute to the high quality of the devices.

Key job responsibilities
1. Follow SOP/ predefined test cases and execute test cases prepared for testing Software builds on multiple platform
2. Raise defects for all failures observed and track doubts related to the execution of test instructions through pre-defined mechanisms
3. Responsible for security and maintenance of the company assets, accessories and devices allocated to perform daily operations
4. Understand testing procedures, guidelines and policies for new devices and apply the same in day-to-day work.
5. Use software tools for validation, analysis and data capture daily
6. Capture and communicate test results, escalate failures. Deep Dive on defects identify rootcuase etc.
7. Audit test execution results and issues raised by the team to ensure compliance with defined guidelines, provide feedback as applicable.
8. Create SOPs based on existing test methods and processes with little assistance.
9. Provide floor support for DA I queries and are able to unblock them when needed
10. Contribute to weekly quality review discussions, highlighting issues and potential risks.
11. Identify improvements that help project key metrics such as productivity, defect leakage, quality in work assignments, errors, mismatches etc.Good Communication Testing Knowledge and experience Good Analytical Skill.
Very good stakeholder management and communication management
Team player• Strong attention to detail and organizational skills. • Experience in software testing and managing testing projects. • Strong judgment and instincts and able to prioritize in complex, fast-paced environment
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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