Transparent financing for modern consumers
Affirm, headquartered in Chinatown, San Francisco, CA, is a leading fintech company specializing in point-of-sale installment loans. With over 21 million consumers and 337,000+ merchants including Shopify, KAYAK, and Walmart, Affirm offers flexible payback options ranging from 3 to 36 months. The co...
Affirm offers a remote-first workforce policy, allowing employees to work from anywhere in their home country. Benefits include 18 weeks of paid paren...
Affirm's culture is centered around transparency and consumer empowerment, with a focus on delivering honest financial products. The company actively ...
Affirm • Remote US
Affirm is seeking a Client Success Lead to enhance client relationships and drive revenue growth. You'll leverage your experience in client management, preferably in the financial technology sector, to ensure client satisfaction and identify upsell opportunities.
You have 4-6 years of proven client experience, ideally in the financial technology sector. Your excellent written and verbal communication skills enable you to build strong relationships with clients. You are resourceful and flexible, able to navigate changing environments while maintaining a thorough understanding of company products and services.
As a Client Success Lead at Affirm, you will deliver a proactive client management strategy that encourages growth and retention with our merchant partners. You will identify upsell and cross-sell opportunities to enhance client value and devise strategies to capitalize on them. Providing prompt and effective support to address client needs and inquiries will be a key part of your role. You will conduct regular performance reviews and gather client feedback to ensure alignment between client goals and internal priorities. Collaborating with internal teams to resolve client issues and requests promptly will be essential to your success.
At Affirm, we are committed to reinventing credit to make it more honest and friendly. You will be part of a dynamic team that values client relationships and strives for excellence. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives.
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