Senior Technical Account Manager

Who you are

You have a strong background in technical account management, ideally with experience in the finance or technology sectors. You are a bold thinker and a sharp problem-solver, ready to tackle the challenges of supporting institutional clients in the rapidly evolving financial landscape. Your ability to build and maintain trusted relationships with clients is paramount, as you will serve as their technical partner throughout the onboarding and integration processes. You thrive in high-performing environments and are motivated to make a meaningful contribution to your team and the company’s mission.

You possess excellent communication skills, allowing you to effectively collaborate with cross-functional teams, including product, engineering, and support. You understand the importance of delivering reliable technical support and are committed to ensuring that clients can trade with confidence. Your proactive approach to problem-solving and your ability to anticipate client needs will set you apart in this role.

Desirable

Experience in the cryptocurrency or fintech space is a plus, as is familiarity with trading platforms and institutional client needs. You are comfortable working in a fast-paced environment and can adapt to changing priorities while maintaining a focus on client satisfaction. A background in technical support or account management will help you excel in this position.

What you'll do

As a Senior Technical Account Manager at Robinhood, you will be at the forefront of supporting institutional clients as they integrate with our trading infrastructure. You will own the technical relationships for these clients, guiding them through the onboarding process and ensuring they have the resources they need to succeed. Your role will involve close collaboration with product and engineering teams to address any technical challenges that arise during integration and live trading.

You will be responsible for providing precise and reliable technical support, ensuring that clients can navigate our systems effectively. This includes troubleshooting issues, answering technical questions, and providing guidance on best practices for using our platform. Your expertise will be crucial in helping clients understand the capabilities of our trading infrastructure and how to leverage it for their needs.

In addition to direct client support, you will play a key role in shaping the Technical Account Management team as it develops. Your insights and experiences will help establish best practices and processes that enhance the client experience. You will also have the opportunity to contribute to the overall strategy of the team, ensuring that we meet the evolving needs of our institutional clients.

What we offer

At Robinhood, we are committed to democratizing finance for all, and we believe that our employees are key to achieving this mission. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will be part of a high-performing team that values ethics and collaboration, where your contributions will have a meaningful impact on the future of finance.

We encourage you to apply even if your experience doesn't match every requirement. We value diverse backgrounds and perspectives, and we are committed to creating an inclusive environment where everyone can thrive. Join us in building the future of finance and making a difference in the lives of our clients.