Senior Engineer-Data Bridge

MUST BE BASED IN NYC OR Austin, No Relocation

Onsite/Hybrid in SOHO (Remote if in Austin)-No Exceptions

Not able to sponsor

About Hatch
At Hatch, we’re revolutionizing customer service with AI that doesn’t just assist — it transforms how businesses engage with customers. Backed by Y Combinator and top-tier investors like Bessemer Venture Partners and NextView Ventures, we’re doubling revenue year over year and scaling rapidly. We’re building the future of AI-driven customer service — and we’re just getting started.

Role- Senior Software Engineer

As a Senior Engineer on the DataBridge team, you’ll work at the heart of Hatch’s customer data ecosystem. Our team integrates with CRMs and lead sources to bring customer data into Hatch, and we’re focused on scaling our systems to make integrations more reliable, easier to build, and faster to extend. This role is for engineers who enjoy owning complex systems end-to-end, collaborating with others on architectural decisions, and delivering high-quality solutions that power real customer workflows.

About the Role

We’re looking for a Senior Engineer to design, implement, and maintain critical systems that power our integrations platform. You’ll partner with peers and staff engineers to shape technical decisions, while taking ownership of building, testing, and monitoring integrations that our customers depend on. You’ll help ensure our system can handle the growing demand for integrations, both in scale and feature depth.

Key Responsibilities

• Design and implement reliable, scalable backend systems for ingesting and syncing customer data.

• Own the end-to-end development process for new integrations, from design and coding through testing, monitoring, and maintenance.

• Collaborate with staff engineers and peers to make thoughtful technical decisions and contribute to architectural discussions.

• Identify and implement improvements to reliability, observability, and integration performance.

• Work closely with product managers to translate customer needs into technical requirements and solutions.

• Contribute to team best practices around testing, monitoring, and deployment.

• Participate in code reviews and technical discussions, raising the bar for code quality and maintainability.

What We're Looking For

• 5+ years of software engineering experience, including time in senior-level roles.

• Proven experience building distributed or data-intensive backend systems.

• Strong programming skills in one or more backend languages (Elixir, Python, Go, etc.).

• Solid understanding of databases (PostgreSQL, Redis, etc.), APIs, and cloud infrastructure.

• Experience integrating with third-party APIs and managing data pipelines.

• Strong debugging, testing, and monitoring skills — you care about shipping reliable code.

• Excellent communication and collaboration skills.

• Product-oriented mindset — you care about building systems that meet customer needs.

Nice to Have

• Experience with high-growth startup environments.

• Contributions to open source or active participation in engineering communities.

What We Offer

• Competitive salary and equity

• Remote OR Hybrid work environment (3 days/week in our NYC office)

• Medical, dental, and vision benefits

• 401(k) plan

• Flexible PTO

• Opportunity to build at the ground floor of a high-growth, mission-driven company

• Not offering sponsorship

Why Hatch

• Shape the future of AI-driven customer service

• Build alongside founders and leaders who value speed, ownership, and ambition

• Solve hard problems that impact real businesses and customers

• Join a team of builders who care about great engineering, fast execution, and each other