Customer Success Manager (AUNZ)

Who you are

You have a proven track record in customer success or account management, ideally within a high-growth technology company. Your ability to build strong relationships with clients is second to none, and you thrive on helping customers achieve their goals. You understand the importance of retention and growth in a post-sales environment, and you are motivated to ensure that users derive maximum value from their investments. You are adaptable and can navigate the fast-paced nature of a growing company, adjusting your strategies as needed to meet customer needs.

Desirable

Experience with consumption-based businesses is a plus, as it will help you understand the unique challenges and opportunities that come with this model. You are comfortable engaging in technical conversations and can translate complex product features into clear benefits for users. Your communication skills are exceptional, allowing you to effectively advocate for customers internally while also providing them with the support they need.

What you'll do

In this role, you will lead the post-sale engagement for your customers, ensuring they are satisfied and successful with Stripe's offerings. You will become a trusted advisor, deeply understanding their business needs and helping them maximize the value they receive from Stripe. This involves collaborating closely with the user account team and senior executives to facilitate product, payments, and technical discussions at various levels within the organization. You will gather feedback from users to inform Stripe's product development and enhance the overall customer experience.

Your responsibilities will include managing customer relationships, driving retention strategies, and identifying growth opportunities within your accounts. You will work to ensure that customers are not only satisfied but also see tangible results from their partnership with Stripe. Your role will be pivotal in shaping the customer journey and ensuring that users feel supported and valued throughout their experience.

What we offer

At Stripe, you will be part of a mission-driven company that aims to increase the GDP of the internet. You will have the opportunity to work with a diverse range of clients, from large enterprises to innovative startups, and make a significant impact on their success. We offer a collaborative and inclusive work environment where your contributions are valued and recognized. You will have access to professional development opportunities to help you grow in your career and enhance your skills in customer success management. Join us in our mission to empower businesses and shape the future of financial infrastructure.