Technical Support Engineer

Who you are

You are a curious and empathetic individual who is committed to developing yourself and learning new skills. You thrive in a collaborative environment and are eager to support customers in optimizing their Internet applications. You understand the importance of building a diverse and inclusive team and are ready to contribute to Cloudflare's mission of building a better Internet.

You have a strong customer service orientation and are comfortable working with a variety of clients, from individual bloggers to Fortune 500 companies. You are adaptable and can handle a flexible work schedule, including weekends, as required by the role. You possess excellent communication skills, allowing you to effectively assist customers with their technical inquiries.

Desirable

Experience in a technical support role or a background in IT would be beneficial, but not mandatory. Familiarity with Internet applications and networking concepts is a plus. A willingness to learn and grow within the company is essential.

What you'll do

As a Technical Support Engineer at Cloudflare, you will be responsible for assisting customers with their technical inquiries and helping them optimize their Internet applications. You will work closely with customers to understand their needs and provide solutions that enhance their experience with Cloudflare's services. Your role will involve troubleshooting issues, providing guidance on best practices, and ensuring customer satisfaction.

You will collaborate with various teams within Cloudflare to address customer concerns and improve service delivery. Your ability to communicate effectively will be crucial in translating technical information into understandable terms for customers. You will also have the opportunity to learn about Cloudflare's extensive network and the technologies that power it, contributing to your professional development.

What we offer

Cloudflare offers a dynamic work environment where you can grow your skills and advance your career. You will be part of a team that values diversity and inclusion, and you will have the opportunity to make a meaningful impact on the Internet. The company provides support for your professional development and encourages you to take on new challenges.

You will enjoy a hybrid work model, allowing you to balance your work and personal life effectively. Cloudflare is committed to creating a supportive workplace culture that fosters collaboration and innovation. Join us in our mission to build a better Internet and help shape the future of online experiences.