At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.
One of our main goals is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, we are continually striving to innovate and provide best in class service levels through excellence performance.
Amazon is seeking an Shift Manager in Last Mile Execution, with four key areas that you’ll always focus on are the safety, quality, customer experience, and productivity of your Operation.
This role requires working with multiple business and technical teams across the company to manage successful Under the roof (UTR) performance, driving continuous improvement and enhancing carrier performance. The candidate must be effective in influencing leadership across customer service operations, technology teams, multiple support teams, multiple carrier partners and senior leadership.
Responsibilities include (but are not limited to):
You will be part of the Amazon Logistics Team, responsible of the day to day management of the Last Mile Operation in the North Region of the Country; overseeing the Under the roof (UTR) operation that focuses on the delivery of Amazon orders direct to customers.
Amazon is seeking a site leader to be based in Veracruz, State. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
Additional Job Elements:
- Setting and communicating performance goals, creating expectations and objectives to achieve customer promise expectations and ensure accuracy and quality.
- Leading a team of Process Assistants and Delivery Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and their drivers.
- Ensure productivity execution is maximized through, training, analysis, and feedback of performance data on a periodic basis.
- Partnering with the AMZL Delivery Station On the Road (OTR) management team to establish and maintain quality control standards.
- Proactively identifying and leading process improvement initiatives and Lean tools.
- Tactical leadership of strategic initiatives.
- Cross functional coordination and task tracking.
- Communications across various areas to ensure alignment of goals and tasks to guarantee the overall success of the program.
- Strategic planning and forecasting to appraise performance and problem resolution.
- Ability to manage multiple complex projects simultaneously.
- Management and execution of cross-functional projects or components of large programs including data gathering, manipulation and analysis, forward looking supply chain approaches and communication of insights & recommendations.
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Key job responsibilities
Key areas that you will always focus on are safety, service quality, customer experience, and productivity of your department. Main activities are:
1. Review the operational forecast and determine productivity requirements for sort operation, manage a team group to meet all building’s goals.
2. Support all safety programs to ensure a safe work environment for all associates and Delivery service providers.
3. Proactively identify and lead process improvement initiatives and Lean tools.
4. Supporting a team of On the Road (OTR) and Delivery Service Providers in weekly management of the last mile operation, including meetings, training sessions, assigning job duties, data analysis, metrics reviews and communicating with DSPs including management representatives and their drivers.- Bachelor's degree or equivalent, or 3+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- English fluency (C1+)
- +2 years as people manager
- +5 years of general experience
- +2 years as site leader- 1+ years of performance metrics, process improvement or lean techniques experience
- Experience managing operation with safety focus and employee satisfaction metrics / programs like GPTW or internal measurements
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
