About Cleo
Empowering seamless supply chain integration worldwide
Key Highlights
- Over 4,200 enterprise customers across various industries
- $100M raised to enhance cloud software solutions
- Headquartered in Rockford, Illinois with global offices
- 300+ employees dedicated to customer success
Cleo is a leader in Ecosystem Integration software, serving over 4,200 customers including major enterprises in retail, manufacturing, and logistics. Headquartered in Rockford, Illinois, Cleo provides solutions that enhance supply chain visibility and efficiency. The company has raised $100M in fund...
🎁 Benefits
Cleo offers competitive salaries, equity options, generous PTO, flexible remote work policies, and a comprehensive health benefits package including p...
🌟 Culture
Cleo fosters a people-first culture that emphasizes employee appreciation and community engagement. The company values collaboration and innovation, e...
Support Engineer I
Cleo • Remote - US
Skills & Technologies
Overview
Cleo is hiring a Support Engineer I to provide technical support and excellent customer service to clients. You'll assist with software issues and inquiries while leveraging your knowledge of operating systems and networking. This entry-level position requires a Bachelor's Degree or 1+ years of technical support experience.
Job Description
Who you are
You have a Bachelor's Degree or at least 1 year of experience in Technical Support, demonstrating your commitment to providing excellent customer service. You possess general knowledge of operating systems, networking, and software installation, configuration, and migration. Your communication skills are strong, allowing you to effectively assist customers with their inquiries and technical issues. You are dedicated to ensuring a top-tier customer experience and are driven to resolve issues efficiently. You are comfortable working in a remote environment and can manage your time effectively to meet service level agreements. You are eager to learn and grow in your role, ready to escalate complex issues to more experienced engineers when necessary.
What you'll do
As a Support Engineer I at Cleo, you will be the first point of contact for customers, addressing their technical inquiries through phone, email, or remote access. You will troubleshoot and develop solutions related to software licensing, installation, configuration, and general operation. Monitoring assigned customer queues will be part of your responsibilities, ensuring that you respond appropriately to meet stated SLAs. You will leverage the Solution Center and knowledge base to assist customers effectively. Your role will also involve providing relevant verbal and written content to customers, ensuring they receive clear and concise information. You will escalate urgent problems that require more in-depth knowledge to the next level of engineers, ensuring that customer issues are resolved promptly and effectively.
What we offer
Cleo offers a competitive compensation package ranging from $55,000 to $65,000 annually, along with great healthcare, dental, and vision benefits. We provide flexible PTO to support your work-life balance and a culture of support that encourages you to thrive in your role. Additionally, we offer a 401k match and a flexible work environment that allows you to excel in your career while enjoying life outside of work. Join us at Cleo, where we are committed to creating a positive and engaging workplace for all employees.
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