At eero we make world class products for our customers to enjoy. Behind those world class products are the teams that support end customers; customer support, field technicians, technical sales teams; ready to assist customers who have questions or need support. We’re looking for a Sr. Field Trainer to join our team, who will own the learning experience for multiple audience segments in North America. The ideal candidate is obsessed with the customer experience, forward-thinking with creativity and a passion for creating and delivering training.
Key job responsibilities
As a Field Trainer, you will:
- Design, develop and deliver training that supports multiple modalities, including virtual, in person, and self-directed learning
- Form relationships with key customers to create training opportunities
- Develop and execute the interactive activities involved with trade shows that we participate in
- Support our team of market trainers with education, content development, and facilitation certification
- Drive the success of our mobile training platform with regular content updates and engagement
- Act as the subject matter expert and field questions about policies, tools, and practices in real time
- Facilitate the collection and submission of feedback and technical issues from learners
- Partner with leaders across eero to identify areas for improvement and innovation in session implementation
- Work with the broader Learning and Development team to develop training to address learning opportunities
- Execute on the program roadmap by meeting project and program deliverables
- Continually improve learning content in response to learner needs, feedback, and data
- Track and report on key KPIs including completion, learner retention, proficiency, and business impact
- Model all content with accessibility as a primary tenant; reinforce inclusive presentation methods and consider all audiences in delivery
- Represent customer feedback to stakeholders and advocate for product and process improvements
- Contribute to strategy development that enables scalability of programs across segments
- Ability to travel both domestically and internationally (<75%)
A day in the life
As a Field Trainer for eero CS, you’ll work closely with leaders throughout the business to understand and prioritize training needs across segments; including but not limited to Pro Installer, Retail, and ISP. You’ll review training materials, constantly iterating to improve the learning experience. You’ll partner with leaders across eero to understand the unique opportunities for each audience and develop training programs to improve learner performance, tracking against key business outcomes.- 3+ years in a Sales Training, Technical Training, or Learning and Development role
- University degree or equivalent experience in Adult Learning, Learning and Development, or related fields
- Excellent business acumen with a track record of success
- Excellent communication skills and ability to convey insights from complex analyses to internal and external entities
- Ability to think strategically and tactically with attention to detail
- Tenacity to develop ideas independently and thrive in a fast-paced start-up environment is essential for success
- Experience developing and facilitating learning content, with a focus on distilling complex topics for a wide range of audiences and levels of expertise
- Experience using authoring tools such as Storyline, Camtasia, Captivate
- Capable of working closely with data and using analytics to problem-solve
- Ability to effectively manage time, and prioritize multiple tasks of competing priority- Excellent preparation, organization, public speaking and classroom management skills
- Proficiency with Microsoft Office (e.g., Word, Excel, PowerPoint, etc.)
- Familiarity with the use of a Learning Management System (LMS) and with the help of multimedia in training
- Proven analytical/technical aptitude
- Prior experience with networking product lines a plus
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $106,400/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
