Lead Associate - Account Management

Roles and Responsibilities

 

Role: 

Marketplace team is responsible for driving the growth for unmanaged portfolio across business units comprising of Marketplace sellers through RE (Relationship Management) program.Manager (RE) needs to manage a team of 25 -30 Account Managers  & drive the day to day business.Business Metrics Achievement: Achieve business Metrics of Revenue GMV & Marketing spend. Taking appropriate action if any of the metric is being not achieved and highlighting the risk in advance.

• Customer Metrics Achievement: Increase customer engagement to the platform through appropriate selection and content.

Operations Metrics Achievement: through timely Solve of logistics issues.Responsibilities:

• Drive Portfolio growth above platform YoY by improving KPIs.
• Improvement in Catalog & Inventory health through optimization of resources.
• Improvement in profitability metrics by following pricing guidelines & marketing spend.
• Improvement in visibility metrics through selection improvement & pricing levers.
• Map vendor capabilities to require metrics and drive opportunity development.
• MIS and data reporting – daily, weekly, monthly, quarterly as per requirement.
• Bench-marking of Competition and industry best practices.
• Overall end to end account management for a larger number of Marketplace sellers.

Qualifications & Experience

 

• Candidate should have 5+ Years ‘experience in Retail industry and a positive outlook towards work.
• MBA from a Tier 2/3 college preferred, though not mandatory
•  Good to have NIFT, but not mandatory  
• Good communications skills and ability to manage multiple cross-functional stake holders. 
• Strong Analytical skills and ability to adapt as per the situational requirement.
• Ability to multi-task and meet project deadlines.
• Must work well in an unstructured work environment.
• Active problem solver who can work with data effectively.
• Great team player with demonstrated traits in previous work experience / projects.
• Takes complete end-to-end ownership.
• Is able to creates plans, prioritize tasks and deliver quality outcomes.
•  Mandatory: E-com experience.
• Go getter attitude
• Ability to manage a larger team with minimal conflict