Senior Investigator

Who you are

You have a strong background in conducting employee investigations, particularly in areas such as discrimination, harassment, and retaliation. With at least 5 years of experience in a similar role, you are adept at navigating complex compliance issues and can communicate effectively with various stakeholders. You understand the importance of maintaining a fair and transparent process, ensuring that all investigations are thorough and prompt. Your ability to conduct investigative interviews and background research is complemented by your strong writing skills, allowing you to deliver high-quality reports that clearly articulate findings and recommendations.

Desirable

Experience in a legal or compliance environment is a plus, as is familiarity with employment law in the NAMER region. You are comfortable working with legal teams and have a keen understanding of the Code of Conduct and related policies. Your analytical skills enable you to assess situations critically and make informed decisions based on the evidence gathered during investigations.

What you'll do

In this role, you will lead investigations into employee complaints and compliance issues, ensuring that all cases are handled with the utmost professionalism and integrity. You will collaborate closely with Employment Legal, People, and Employee Relations teams to gather information and insights necessary for each investigation. Your responsibilities will include conducting interviews, analyzing evidence, and preparing detailed reports that summarize your findings and suggest appropriate actions. You will also be responsible for presenting your findings to stakeholders and providing guidance on next steps based on your investigations.

You will play a crucial role in fostering a culture of accountability and transparency within Twilio, helping to ensure that all employees feel safe and supported in their work environment. Your work will directly impact the company's commitment to maintaining a fair workplace and upholding its values. You will also be involved in training and educating employees on compliance matters, helping to raise awareness and understanding of the importance of adhering to company policies.

What we offer

Twilio offers a remote-first work environment, allowing you to work from anywhere in the United States. You will be part of a diverse and inclusive team that values collaboration and connection. The company is committed to your professional growth and development, providing opportunities for you to expand your skills and advance your career. Twilio also emphasizes work-life balance, ensuring that you have the flexibility to manage your personal and professional commitments effectively. Join Twilio and be part of a team that is making a global impact through innovative communication solutions.