Customer Success Manager (French Speaking)

Who you are

You are a Customer Success Manager with a strong background in customer engagement and support. You thrive in a hybrid working environment and are dedicated to exceeding customer expectations. Your ability to communicate effectively in French is essential for this role, as you will be working closely with our EMEA customers. You understand the importance of building relationships and are passionate about helping clients achieve their goals through our advanced marketing automation solutions. You appreciate diverse backgrounds and experiences, and you are eager to contribute to a collaborative work environment. You are adaptable and open to learning, recognizing that success comes from a combination of skills and experiences.

What you'll do

In this role, you will be responsible for managing customer relationships and ensuring their success with Klaviyo's platform. You will work closely with clients to understand their needs and provide tailored solutions that drive their growth. Your focus will be on delivering exceptional customer experiences, addressing any concerns, and proactively identifying opportunities for improvement. You will collaborate with cross-functional teams to ensure that customer feedback is integrated into our product development process. Additionally, you will track customer engagement metrics and report on their success, helping to refine our strategies for customer retention and satisfaction.

What we offer

Klaviyo offers a dynamic work environment where you can grow your career while making a significant impact on our customers' success. You will be part of a team that values innovation and collaboration, and you will have access to resources that support your professional development. Our London office is designed to foster teamwork and creativity, and we encourage a healthy work-life balance with our hybrid working model. Join us in our mission to empower businesses to connect with their customers in meaningful ways.