Empowering financial wellness through earned wage access
Rain is a fintech company based in Oakwood, Los Angeles, CA, that provides employer-sponsored financial wellness solutions. Backed by Clear Haven Capital, Rain has raised $153.6 million in Series A funding to help employees access their earned wages before payday, reducing reliance on high-interest ...
Rain offers a flexible benefits package tailored to individual needs, remote work options, and a hybrid model for Nashville-based team members. Employ...
Rain's culture is centered around alleviating financial stress for employees, promoting financial wellness through innovative solutions. The company v...
Rain • New York, NY
Rain is seeking a Technical Support Analyst to provide exceptional support for their payment platform and integrations. You'll troubleshoot complex issues and assist partners to ensure a seamless user experience. This role is ideal for those looking to grow in a fast-paced fintech environment.
You are a problem solver who thrives in a technical environment, eager to assist both internal and external partners with their inquiries. You have a keen interest in technology and finance, and you enjoy troubleshooting complex issues to ensure a seamless user experience. You are adaptable and ready to grow into a role that aligns with your career goals, contributing to a team that values open communication and collaboration.
As a Technical Support Analyst at Rain, you will be responsible for delivering exceptional support for our platform and integrations. You will troubleshoot complex issues that arise, ensuring that our infrastructure remains reliable and user-friendly. You will work closely with various teams to resolve technical challenges and provide insights that help improve our services. Your role will involve assisting partners in navigating our systems and ensuring they have the resources they need to succeed. You will also have the opportunity to contribute to the development of support processes and documentation, helping to enhance the overall user experience.
At Rain, we offer a flexible, fully remote work environment that allows you to balance your professional and personal life. You will be part of a dynamic team that is building the future of payments infrastructure, with opportunities for growth and development. We believe in fostering a culture of collaboration and innovation, where every team member has the freedom to explore ideas and impact the company's vision. Additionally, we provide benefits that support your well-being, including health and wellness spending options, and opportunities for team summits to strengthen relationships within the team.
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