Staff Platform Manager - Agent Products and Intelligence Platforms

Who you are

You have a proven track record of leading cross-functional teams in a technology-driven environment — your experience includes collaborating with engineering, design, and data science to drive product vision and execution. You are hands-on and not afraid to roll up your sleeves to achieve the best outcomes for your community. You embody a culture of belonging and are passionate about creating exceptional service experiences for users. Your strategic mindset allows you to challenge assumptions and leverage actionable metrics to ensure progress against shared goals. You thrive in a mission-driven environment and are committed to fostering a sense of belonging everywhere.

Desirable

Experience in product management within a tech company is a plus — familiarity with community-driven platforms or services will help you understand the unique challenges and opportunities in this role. You are comfortable with data analysis and can translate insights into actionable strategies that enhance user experiences. A background in customer support or service-oriented products will give you an edge in understanding the needs of both guests and hosts.

What you'll do

As the Staff Platform Manager, you will lead the Agent Products and Intelligence Platforms team, focusing on enhancing the technology that supports Airbnb's community of hosts and guests. You will partner with talented cross-functional team members to execute a shared vision that prioritizes user experience and operational efficiency. Your role will involve setting strategic direction, defining product roadmaps, and ensuring that the team is aligned with the overall mission of creating belonging everywhere. You will champion a winning strategy that leverages metrics to track progress and drive improvements in service delivery. Your hands-on approach will enable you to engage deeply with the product and the team, fostering a collaborative environment where innovative solutions can thrive.

What we offer

Airbnb offers a competitive salary range of $194,000 to $239,000 USD, along with potential bonuses, equity, and benefits. You will have the opportunity to work in a dynamic and inclusive environment that values diverse perspectives and encourages personal and professional growth. The company is committed to creating a culture of belonging and offers Employee Travel Credits to enhance your experience as part of the Airbnb community. Join us in our mission to connect people and create memorable experiences around the world.