Transportation Representative, SWA- Ops Delivery Experience

Who you are

You are a recent graduate or currently enrolled in a Bachelor's degree program in supply chain management, operations, engineering, analytics, or a related field. You possess strong communication skills, both verbal and written, and are comfortable interacting with senior management and customers. Your educational background has equipped you with a foundational understanding of operations and logistics, making you well-suited for this role. You are detail-oriented and capable of managing multiple tasks simultaneously, ensuring that delivery operations run smoothly and efficiently.

What you'll do

As a Transportation Representative at Amazon, you will serve as a crucial liaison between Amazon, SWA Shippers, stations, and delivery partners. Your primary responsibility will be to coordinate shipment operations and manage stakeholder communications to ensure efficient delivery execution while maintaining service excellence. You will monitor and enhance delivery performance through active coordination with stations and shippers, ensuring that all deliveries are tracked in real-time. In addition, you will execute standard operational tasks based on shipper requests, following established SOPs to maintain consistency and quality in operations.

You will facilitate clear communication channels between multiple stakeholders, generating and distributing regular performance reports to keep everyone informed. Handling escalations through appropriate channels will be a key part of your role, as you will need to identify trends and propose process improvements to enhance overall delivery performance. Your day-to-day tasks will include monitoring real-time tracking IDs for pending deliveries, coordinating with stations for shipment rescue operations, and collecting feedback from stations to communicate to shippers. You will also process shipper requests for specific tracking IDs and ensure that performance metrics are maintained at or above target levels.

What we offer

At Amazon, we foster an inclusive culture that empowers all Amazonians to deliver the best results for our customers. You will have the opportunity to work in a dynamic environment where your contributions directly impact the efficiency of our delivery operations. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in our mission to be Earth's most customer-centric company, where you can grow your career and make a difference in the logistics and operations field.