Sales Process Analyst (Internship)

Position Summary

Groupon is seeking a highly detail-oriented Sales Process Analyst Intern to play a critical role in a major strategic initiative: building a world-class Sales Operating System. You will act as an operational journalist, embedding yourself with our Chicago-based sales teams to observe, document, and analyze their daily workflows.

Your detailed findings will directly inform the identification of process bottlenecks, manual tasks, and key automation opportunities that will shape the future of our entire sales organization. This is a unique opportunity to see how a global sales engine works from the inside out and make a tangible, measurable impact on our business transformation.

Key Responsibilities

• In-Person Process Documentation: Conduct shadowing sessions with our Business Development (BD) representatives, Merchant Development (MD) teams, and District Sales Managers (DSMs) in our Chicago office.
• Detailed Workflow Mapping: Create highly detailed, step-by-step process maps and documentation of daily and weekly workflows, down to the click-level.
• Tool Usage Analysis: Meticulously log observations on tool usage (e.g., Salesforce, Salesloft, Google Suite), time spent on various tasks, and common process workarounds or inefficiencies.
• Cross-Functional Collaboration: Work directly with the Revenue Operations team to analyze your findings and identify key friction points and manual tasks ripe for automation.
• Strategic Reporting: Present your documented findings in a clear and concise format to support process improvement initiatives and engineering recommendations with executive-level visibility.

Qualifications

• Currently enrolled in a Bachelor's degree program, preferably in Business, Economics, Operations, Data Analytics, or a related field.
• Extremely detail-oriented and organized with a natural ability for observing complex processes and breaking them down into simple, logical steps.
• Excellent listening skills and meticulous note-taking capabilities.
• Curious and analytical mindset with a genuine interest in understanding the "why" behind how businesses operate.
• Proficient with Google Suite (Docs, Sheets, Slides). Experience with flowcharting tools (e.g., Lucidchart, Miro, Draw.io) is a strong plus.
• Strong written and verbal communication skills, able to present findings clearly to diverse audiences.
• Ability to work independently while collaborating effectively with cross-functional teams.

What You'll Gain

• Direct, hands-on experience in a fast-paced Revenue Operations environment at a global e-commerce marketplace.
• The opportunity to contribute to a high-impact, strategic project that will transform how Groupon's sales organization operates.
• Valuable, resume-building skills in process mapping, business analysis, workflow optimization, and project management.
• Exposure to enterprise tools like Salesforce and modern sales automation platforms.
• Mentorship from experienced operations leaders driving Groupon's business transformation.
• Insight into how AI and automation are reshaping sales operations at scale.

Compensation

$25.00 USD hourly