Amazon's Financial Risk Mitigation (FRM) team works to ensure that bad actors cannot profit from using our services to abuse Customers, Selling Partners or our Store. The FRM Employee Experience Team empowers and enables our employees who support this program.
We are seeking a highly motivated Program Manager, who will drive and manage the implementation of creative, data-driven initiatives within FRM, leading projects and initiatives to continuously improve FRM culture and employee engagement, you will be responsible for planning, managing and coordinating various projects and initiatives to improve the employee experience. Your focus is to ensure managers and associates receive information that helps them to grow and succeed in their role. You will work closely with cross-functional teams and stakeholders to ensure the successful execution of projects. The ideal candidate will demonstrate ownership, willingness to dive deep, and maintain focus on delivering results. You will be responsible for planning, executing, managing, and measuring employee experience projects that align with our business objectives. You will be a steward of the employee experience, and help deliver as we strive to be Earth’s Best Employer.
Key job responsibilities
• Manage projects from inception to completion, including small, medium, and large-scale employee experience projects across the FRM business
• Develop detailed project plans and schedules, identify resources needed, and assign responsibilities
• Continuously monitor project progress, track milestones and deliverables, and ensure timelines and budgets are met
• Proactively identify and resolve issues, including escalations when obstacles or blockers arise - Assist with employee research initiatives that help us identify pain points and opportunities to improve our products and strategies
• Dive deep into engagement data to surface trends, opportunities, and successes
• Write status report documents for internal and leadership review of current projects and strategic priorities
- Bachelor's degree
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Experience defining program requirements and using data and metrics to determine improvements
- Excellent written and verbal communication skills
- Relevant experience communicating with and influencing a range of different stakeholders including senior management- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Relevant experience working in Employee Experience domain in a supply chain, logistics, or operations environment
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
