Technical Support Consultant - Singapore

What You Will Do

- Troubleshoot escalated issues including hardware faults, account errors, and AI feature malfunctions

- Liaise with product and R&D teams for issue resolution and feedback

- Participate in technical QA audits and identify improvement opportunities

- Guide BPO Tier 1 agents on standard tech cases

- Support FAQ, knowledge base, and tool updates for self-help

What we are looking for

Minimum Qualifications

• 1-3 years of experience in the customer service industry, preferably within SaaS or hardware-related sectors

• Data-driven mindset, with high sensitivity to key performance indicators such as CSAT, SLAs, and operational efficiency metrics

• Ability to independently diagnose product-related issues

• CRM and ticketing system experience (Zendesk preferred)

Preferred Qualifications

• Familiar with all operations of Zendesk, configuration experience is a plus.

• Husting and entrepreneurship spirited, sense of ownership (to better adapt to the current work intensity and working atmosphere after joining)

Disclaimer: Plaud is and will continue to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristics.