The cloud monitoring platform engineers love
Datadog (NYSE: DDOG) is a leading cloud observability platform that provides monitoring and analytics for applications, infrastructure, and logs. Trusted by over 26,000 customers including major companies like Netflix, Samsung, and Airbnb, Datadog is headquartered in New York City. The company went ...
Datadog offers competitive salaries, equity options, generous PTO policies, and a flexible remote work policy. Employees also benefit from a learning ...
Datadog fosters an engineering-first culture, with 70% of its workforce comprising engineers. The company emphasizes a strong focus on solving complex...
Datadog • Tokyo, Japan
Datadog is hiring a Technical Support Engineer 1 to provide multi-channel technical support and educate clients on their platform. You'll engage with customers and troubleshoot technical issues using tools like Zendesk and Jira. This role requires 2+ years of experience in technical support.
You have at least 2 years of experience in multi-channel technical support at a SaaS company, where you've developed a strong understanding of customer needs and technical troubleshooting. Your experience using tools like Zendesk, Jira, and Confluence has equipped you with the skills to manage customer inquiries effectively. You are detail-oriented and self-motivated, always seeking opportunities for continuous learning and improvement. As a critical thinker, you approach problems methodically and are eager to dive deep into technical issues to find solutions. Your background in engineering or programming gives you a solid foundation for understanding complex technical challenges. You thrive in collaborative environments and value the relationships built through teamwork.
In this role, you will engage with customers through various channels, including a ticketing system, live chat, and screensharing tools, to identify and resolve technical support requests. You will be responsible for reproducing technical issues and diving into Datadog’s extensive integrations to provide effective solutions. Your role will also involve participating in product conversations with internal teams based on feedback gathered from client interactions. As you train to become a knowledgeable specialist in one or more Datadog product areas, you will contribute to the overall success of the Technical Solutions team. You will work from a Datadog office three days a week, fostering a collaborative and supportive work environment.
Datadog values a strong office culture that promotes collaboration and creativity. As part of the Technical Solutions team, you will be challenged and will see the immediate impact of your contributions. The company operates as a hybrid workplace, allowing you to create a work-life harmony that suits your needs. You will have opportunities for professional growth and development, working alongside a team of dedicated professionals who are passionate about customer success and technical excellence.
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