Implementation Manager

Who you are

You have a solid understanding of technology and integration design, with hands-on experience in project management. Your strong customer focus allows you to effectively communicate and collaborate with technical teams. You thrive in a consultative role, guiding clients through complex processes and ensuring their needs are met throughout the project lifecycle. You are motivated by the challenge of delivering exceptional merchant experiences and are eager to tackle unique technical challenges at scale. You understand the importance of maintaining open lines of communication with both merchants and internal teams, ensuring that everyone is aligned and informed.

Desirable

Experience in e-commerce payment solutions is a plus, as is familiarity with various financial technology platforms. You are adaptable and open to learning new technologies and methodologies that can enhance the implementation process. A background in customer success or technical account management would also be beneficial, as it complements your ability to manage client relationships effectively.

What you'll do

As an Implementation Manager at Adyen, you will be the primary point of contact for our merchants' technical teams. Your role will involve guiding them through the design, development, testing, and launch phases of their integrations with Adyen's platform. You will work closely with clients to understand their specific needs and ensure that the implementation process is tailored to their requirements. You will leverage your technical proficiency to troubleshoot issues and provide solutions that enhance the overall merchant experience. Throughout the project lifecycle, you will maintain open lines of communication, ensuring that all stakeholders are informed and engaged.

You will also collaborate with internal teams to align on project goals and timelines, ensuring that all aspects of the implementation are executed smoothly. Your ability to manage multiple projects simultaneously will be crucial, as you will be responsible for overseeing diverse e-commerce payment solutions. You will play a vital role in ensuring that our merchants achieve their ambitions faster by delivering innovative and ethical solutions that meet their needs.

What we offer

At Adyen, we create an environment that fosters growth and success for our employees. You will have the opportunity to work with some of the world's top merchants, tackling unique technical challenges and delivering impactful solutions. We value in-person collaboration and offer a supportive culture that encourages you to own your career. You will be part of a motivated team that is dedicated to delivering exceptional results and driving innovation in the financial technology space. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of our people to grow and succeed.