Quality Assurance Supervisor

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

The Quality Assurance (QA) Lead is responsible for overseeing and maintaining the quality management system (QMS) within the clinical laboratory. This role ensures compliance with all applicable regulatory and accrediting agencies, including the New Jersey Department of Health (NJDOH), Clinical Laboratory Improvement Amendments (CLIA), the Joint Commission, and the New York State Department of Health (NYSDOH). The QA Supervisor will monitor laboratory performance, implement quality improvement initiatives, and provide leadership in promoting a culture of quality, safety, and regulatory compliance.

You Will:

• Maintain the laboratory Quality Management Program (QMP) in accordance with NJDOH, CLIA, Joint Commission, and NYSDOH regulations.

• Monitor compliance with standard operating procedures (SOPs), regulatory requirements, and accrediting standards.

• Prepare the laboratory for regulatory inspections and accreditation surveys; lead audit readiness initiatives.

• Conduct internal quality assessments, manage nonconformance investigations, and oversee corrective and preventive action (CAPA) plans.

• Maintain accurate documentation of quality activities, proficiency testing results, and compliance records.

• Review and assess quality control (QC) and quality assurance (QA) data for accuracy, reliability, and compliance.

• Collaborate with laboratory leadership and technical supervisors to evaluate test methodologies, validation processes, and performance specifications.

• Monitor turnaround times, error rates, specimen rejection logs, and other quality indicators; recommend improvements where needed.

• Support competency assessment programs and ensure staff compliance with annual training requirements.

• Identify trends in quality metrics and implement strategies for improvement.

• Participate in risk management activities and support patient safety initiatives.

• Additional items as designated by laboratory management.

You Have:

• Bachelor’s degree in Medical Laboratory Science, Clinical Laboratory Science, or a related field required.

• Current certification as a Medical Technologist or Medical Laboratory Scientist (ASCP, or equivalent) preferred.

• Minimum of 3–5 years of clinical laboratory experience, with at least 2 years in quality assurance or supervisory role.

• Proficient in quality management systems, laboratory information systems (LIS) and data analysis tools.

• Demonstrated ability to manage audits, inspections, and accreditation processes.

• Strong interpersonal, leadership, and problem-solving skills.

• Detail-oriented and highly organized, with the ability to manage multiple priorities in a fast-paced setting.

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO, company holidays, and quarterly mental health days

• Comprehensive health benefits including medical, dental & vision, and parental leave

• Employee Stock Purchase Program (ESPP)

• 401k benefits with employer matching contribution

• Offsite team retreats

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

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