Team Lead - Performance Optimization

Who you are

You have a proven track record in leading teams and optimizing performance in a consultative environment — your experience includes building and coaching teams that act as trusted advisors to clients, balancing conversion uplift with fraud prevention. You understand the importance of analytical quality and merchant impact, and you are committed to fostering a culture of consultative excellence. Your leadership style emphasizes collaboration, feedback, and career development, ensuring that your team members feel supported and empowered to succeed.

You possess strong communication skills that enable you to effectively engage with both internal and external stakeholders — you are adept at translating complex technical challenges into actionable insights that drive customer success. Your analytical mindset allows you to identify opportunities for improvement and implement strategies that enhance performance across various domains. You are motivated by the challenge of tackling unique technical issues at scale and are passionate about delivering innovative solutions that help businesses achieve their ambitions.

Desirable

Experience in the financial technology sector is a plus, as is familiarity with performance optimization tools and methodologies. You are comfortable working in a fast-paced environment and are eager to take on new challenges that contribute to your professional growth.

What you'll do

As the Team Lead for Performance Optimization at Adyen, you will be responsible for building and guiding a team of Optimization Managers who play a critical role in driving customer growth. You will set clear expectations around analytical quality and merchant impact, ensuring that your team delivers maximum value to clients. Your leadership will involve providing regular feedback, coaching, and career development opportunities to your team members, fostering a culture of collaboration and excellence.

You will collaborate closely with various stakeholders, both internally and externally, to ensure that the products and services offered by Adyen meet the needs of merchants. Your role will involve analyzing performance metrics and identifying areas for improvement, implementing strategies that optimize performance across different domains. You will also be responsible for ensuring that your team remains aligned with the overall goals of the Professional Services group, contributing to the success of Adyen as a leading financial technology platform.

What we offer

At Adyen, we create an environment that supports your career growth and development. You will have the opportunity to work with a motivated team that tackles unique technical challenges and delivers innovative solutions. We value in-person collaboration and offer a supportive culture that encourages you to take ownership of your career. Join us in our Singapore office and be part of a team that is committed to helping businesses achieve their ambitions faster.