Program Manager II, Customer Self-Sufficiency, Google Cloud Support

Who you are

You have a Bachelor's degree or equivalent practical experience, along with 5 years of experience in program or project management. Your background includes working with SQL, where you've connected and summarized various datasets to derive insights. You have a proven track record of managing cross-functional projects, demonstrating your ability to work collaboratively across teams and departments. Your experience with research, experimentation, and A/B testing has equipped you with the skills to handle large datasets and apply statistical analysis methods effectively. You thrive in dynamic environments, where you can prioritize and deliver results with minimal direction. Your strong communication skills allow you to articulate findings and recommendations clearly to diverse audiences, ensuring that all stakeholders are aligned and informed.

Desirable

While not required, experience in maintaining data pipelines and a strong understanding of data-driven problem-solving approaches will set you apart. You possess a keen intellectual curiosity and a creative mindset, which drives you to solve problems effectively. You believe that a problem isn’t truly solved until it’s addressed comprehensively, reflecting your commitment to customer satisfaction and product excellence.

What you'll do

As a Program Manager at Google, you will lead complex, multi-disciplinary projects from inception to completion. Your role involves collaborating with stakeholders to plan project requirements, manage schedules, identify risks, and communicate progress to cross-functional partners. You will coordinate efforts across various teams, ensuring that everyone is updated on project timelines and deliverables. Your expertise in quantitative analysis and data mining will be crucial in creating insights into customer challenges and engagement with products. You will drive program management initiatives, prioritizing tasks and ensuring timely delivery in a changing environment. Your ability to maintain high standards of accuracy and attention to detail will be essential as you navigate the complexities of project management.

What we offer

At Google, you will be part of a team that values innovation and collaboration. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse perspectives contribute to our success. You will have the opportunity to work on impactful projects that help create opportunities for everyone, whether down the street or across the globe. Our culture promotes intellectual curiosity and creative problem-solving, providing you with the resources and support needed to excel in your role. Join us in shaping the future of customer self-sufficiency and making a difference in the lives of our users.