Key Responsibilities
· Assist sellers / vendors to get well versed with various Amazon tools and provide onsite and office support for catalog creation, listing products, shipment related issues etc.
· Guide & help sellers/ vendors for completing on boarding formalities & train them on internal tools.
· Handle various types of cases related to inbounding, product issues and customer complaints
· Provide required inputs to seller to manage customer feedback
· Co-ordinate with sellers/vendors & internal teams for Catalog creation & product imaging.
· Review Amazon catalog for content quality based on per-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience
· Document processes & regularly update existing SOPs
· Review & suggest SOP changes required if any to the team basis input from Category managers
· Handle various sets of daily, weekly and monthly business reports
· Onboard new processes if required as per the business needs- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel- 1. Ability to effectively and efficiently complete difficult goals or assignments; 2. Demonstrated ability to engage with various stakeholders and be impactful even in difficult situations; 3. Actively seeks solutions through logical reasoning and data interpretation skills 4. Ability to make administrative and procedural decisions; 5. Contributes to a positive team environment. 6. Is data oriented with an ability to identify trends and improvement suggestions and communicate them through the appropriate channels. 7. Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures efficiently
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
