Application Support Engineer I

Who you are

You are an enthusiastic individual who thrives on challenges and is eager to push boundaries in the realm of customer support. With a keen interest in technology and a commitment to delivering exceptional customer experiences, you are ready to take ownership of customer issues and see them through to resolution. You possess strong communication skills that enable you to effectively coordinate with dealership clients and keep the support team aligned with processes and deliverables. Your ability to work both independently and collaboratively in a team setting is essential, as you will be part of a transparent and agile culture at Tekion.

Desirable

While not mandatory, having a background in technical support or a related field would be beneficial. Familiarity with automotive retail systems or cloud-native platforms can give you an edge in understanding the unique challenges faced by our clients.

What you'll do

In your role as an Application Support Engineer I, you will take ownership of customer issues reported by dealership clients, ensuring that problems are researched, diagnosed, and resolved efficiently. You will act as a subject matter expert in your domain, providing guidance and support to both clients and team members. Your responsibilities will include coordinating communication between clients and the support team, ensuring that all issues are tracked and managed in accordance with established processes. You will also contribute to the continuous improvement of support operations by identifying trends in customer issues and suggesting enhancements to our support systems.

What we offer

At Tekion, you will be part of a dynamic team that is positively disrupting the automotive industry. We offer a collaborative work environment where your contributions are valued and recognized. You will have the opportunity to grow your skills and advance your career within a company that is committed to innovation and excellence. Our culture encourages transparency and teamwork, allowing you to work closely with colleagues across various departments to deliver the best possible experiences for our clients. We believe in empowering our employees and providing them with the tools and resources they need to succeed in their roles.