Program Manager, QA

Who you are

You have a strong background in program management, particularly in performance effectiveness, with experience in designing and overseeing programs that drive process adherence and compliance. You understand the importance of member satisfaction and have a proven track record of working with cross-functional teams to achieve operational goals. Your ability to analyze performance metrics and generate actionable insights sets you apart. You are comfortable interacting with senior leaders and external vendors, ensuring alignment across various stakeholders. You thrive in high-impact roles and are passionate about continuous improvement in service delivery. You are adaptable and can manage multiple priorities in a fast-paced environment.

What you'll do

As the Performance Effectiveness Program Manager at Chime, you will lead a global performance program, overseeing operational scorecards and analytics for BPO teams. You will partner with Vendor Operations, Training, and Member Experience teams to ensure that performance metrics align with operational priorities and member experience goals. Your role will involve driving continuous improvement by identifying performance trends and root causes, providing actionable recommendations to enhance service delivery. You will manage and evolve performance monitoring tools and reporting frameworks, enabling scalability and efficiency in processes. Your work will directly impact thousands of frontline team members and millions of Chime members, making your contributions vital to the company's success.

What we offer

Chime offers a competitive salary starting at $103,680 and going up to $144,000, depending on your experience and location. Full-time employees are also eligible for bonuses and a competitive equity package. You will be part of a dynamic team that values collaboration and innovation, with opportunities for professional growth and development. Chime is committed to creating an inclusive environment where all employees can thrive, and we encourage you to apply even if your experience doesn't match every requirement.