Head of Customer Success

Kinsta • London

Posted 0 month ago🏠 Remote Lead Customer success 📍 London

Job Description

Kinsta is one of the top-managed WordPress hosting companies, with a growing club of 120,000+ businesses including startups, universities and Fortune 500 firms. We're motivated by excellent quality, and proud to have received a 97% satisfaction rating from our customers.

That's because, to us, each day is a chance to grow. As a team, we continuously inspire each other to learn new and better ways to make an impact. We own our jobs proudly - our leaders don't hold our hands, but they're in our corner whenever we ask for help - and our environment is flexible and remote-first.

We’re seeking a Head of Customer Success to shape Kinsta’s customer success strategy. The Head of Customer Success will be responsible for overseeing Kinsta’s customer success initiative, a cross-functional effort focused on increasing customer satisfaction, achieving early adoption, improving retention and expansion, and reducing churn.

The Head of Customer Success is also responsible for the day-to-day management and operational leadership of the Customer Success team, one of several teams that are part of the overarching customer success initiative.

At Kinsta, the Customer Success team itself is not responsible for commercial aspects and conversations such as upsells and renewals. The Account Management team within our Sales department is responsible for these efforts and is one of the cross-functional teams within the customer success initiative.

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Head of Customer Success

Job Description

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