Empowering cybersecurity with advanced PAM solutions
Delinea is a leading provider of Privileged Access Management (PAM) solutions, serving industries such as healthcare, construction, manufacturing, and government. Headquartered in the Financial District of San Francisco, CA, Delinea was formed from the merger of Centrify and Thycotic Software and ha...
Delinea offers a comprehensive benefits package including ROTH 401(k), life insurance, short-term and long-term disability insurance, and an employee ...
Delinea fosters a culture focused on cybersecurity resilience, adapting to the evolving landscape of cyber threats. The company emphasizes innovation ...
Delinea • U.S. Remote
Delinea is seeking a Renewals Manager to manage customer accounts and collaborate with sales teams. This role requires strong relationship management skills and a focus on customer satisfaction.
You have a proven track record in customer success or account management, ideally within the technology sector. Your experience includes managing customer relationships and ensuring satisfaction throughout the customer lifecycle. You are adept at collaborating with sales and technical teams to address customer needs and drive renewals. You possess excellent communication skills, allowing you to effectively engage with clients and internal stakeholders alike. You are detail-oriented and organized, capable of managing multiple accounts simultaneously while maintaining a high level of service. You understand the importance of data-driven decision-making and are comfortable using CRM tools to track customer interactions and outcomes.
As a Renewals Manager at Delinea, you will be responsible for the day-to-day management of assigned customer accounts. You will work closely with sales teams to identify opportunities for renewals and upselling, ensuring that customers are aware of the full range of services available to them. You will engage with customers regularly to assess their satisfaction and address any concerns they may have. Your role will involve analyzing customer data to identify trends and areas for improvement, allowing you to proactively manage relationships and drive retention. You will also collaborate with professional services and technical teams to ensure that customers receive the support they need to maximize the value of their investments. Your success will be measured by customer satisfaction scores and renewal rates, making your role critical to the overall success of the company.
Delinea offers a dynamic work environment where you can make a significant impact on customer success. You will have the opportunity to work with a talented team dedicated to innovation and excellence in identity security. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to secure identities and empower organizations to thrive in the digital age.
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