Travel Experience Agent (In-Office)

Who you are

You are a skilled communicator with a full understanding of travel industry regulations and worldwide compliance requirements. You have experience in customer support and are adept at solving issues while providing a best-in-class customer experience. Your ability to analyze customer needs quickly and accurately is a key strength, and you are proficient in both verbal and written English. Additional language skills are a bonus, but not a requirement. You thrive in a collaborative environment and are eager to provide feedback to improve customer-facing platforms.

What you'll do

As a Travel Experience Agent at TripActions, you will be responsible for directly supporting our users' travel needs through multiple contact channels, including chat, call, and email. You will assist travelers with hotel, flight, car, and rail bookings, ensuring they receive accurate information and support. Your role will involve maintaining extensive supplier, destination, and system knowledge to provide the best possible assistance. You will respond to customers within SLA expectations and follow company and customer travel and expense procedures. Additionally, you will support users with self-service options on the Navan platform and app, helping to enhance their travel experience.

What we offer

At TripActions, you will have the opportunity to work in a dynamic and growing team that values customer satisfaction and operational excellence. You will play a crucial role in shaping our day-to-day operations and traveler experience. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering talent and providing growth opportunities within our organization.