Site Reliability Engineer

Who you are

You have a solid background in systems engineering and software development, with a passion for quality and reliability in cloud services. Your experience includes working with large-scale systems, and you understand the importance of maintaining high service availability. You are familiar with monitoring tools and practices that help capture anomalies in complex environments. You have a keen interest in integrating artificial intelligence and machine learning into operational practices, allowing you to anticipate issues before they arise.

You thrive in collaborative environments and enjoy working with cross-functional teams to enhance user satisfaction. Your proactive approach to engineering solutions enables you to tackle incidents effectively, ensuring minimal disruption to services. You are comfortable with automation and have experience managing the incident lifecycle from detection to resolution. Your commitment to understanding user needs drives you to prioritize and execute design changes that align with user expectations.

Desirable

Experience with predictive analytics and customized machine learning models is a plus. Familiarity with incident management tools and practices will enhance your ability to contribute to the team’s success. You are open to learning new technologies and methodologies that can improve service reliability and user experience.

What you'll do

As a Site Reliability Engineer at Microsoft, you will play a crucial role in the success of Exchange Online by ensuring unmatched service availability. You will implement proactive engineering solutions to identify and address incidents swiftly, minimizing disruptions to users. Your responsibilities will include monitoring systems comprehensively to capture anomalies and employing automation to manage the incident lifecycle effectively.

You will collaborate closely with engineering teams to prioritize and execute design change requests, ensuring that Exchange Online evolves in line with user expectations. Your work will involve integrating artificial intelligence and machine learning into SRE practices, paving the way for a transformative approach to service reliability. You will also contribute to the development of customized ML models that help predict and mitigate potential issues before they manifest.

In this role, you will be part of a dynamic team that values innovation and quality. You will have the opportunity to influence the direction of service reliability practices and contribute to the overall success of Microsoft’s cloud offerings. Your insights and expertise will be instrumental in shaping the future of Exchange Online and enhancing user satisfaction.

What we offer

Microsoft offers a collaborative work environment where your contributions will have a direct impact on the success of our cloud services. You will have access to cutting-edge technologies and the opportunity to work alongside industry leaders in the field. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in our mission to deliver exceptional cloud services that empower users and organizations around the world.