Simplifying healthcare access for millions
Doctolib is the leading European platform for online medical appointment scheduling, serving over 17,000 healthcare professionals and connecting with 6 million patients monthly. Headquartered in Levallois-Perret, Île-de-France, Doctolib is present in 435 healthcare facilities across France and Germa...
Employees enjoy competitive salaries, stock options, generous PTO, and a flexible remote work policy, promoting a healthy work-life balance....
Doctolib fosters a culture centered around improving healthcare access, emphasizing technology-driven solutions and a commitment to user experience. T...
Doctolib • Berlin, Berlin, Germany
Doctolib is seeking a Product Support Consultant to provide exceptional customer service and support to healthcare professionals using their software. You'll be the first point of contact for clients, ensuring their satisfaction and helping them navigate the platform effectively.
You have a strong ability to communicate clearly and effectively, both verbally and in writing, which is essential for providing top-notch customer service. Your experience in customer support or a related field has equipped you with the skills to handle various inquiries and resolve issues efficiently. You are passionate about helping others and are eager to contribute to the digital transformation of healthcare.
You thrive in a collaborative environment and enjoy working closely with internal teams to ensure that customer needs are met. Your proactive approach allows you to anticipate potential challenges and address them before they escalate. You are open to feedback and committed to personal and professional growth, with aspirations to advance within the company.
In this role, you will be the primary contact for healthcare professionals, guiding them through the use of Doctolib's software. You will handle incoming inquiries via phone and email, ensuring that each request is addressed promptly and effectively. Your goal is to make every client a fan of Doctolib by providing exceptional support and training.
You will assist in onboarding new clients, ensuring they are comfortable using the software and can maximize its features. As you gain experience, you will have opportunities to participate in various projects that contribute to your development and may even lead to a management role in the future. Your contributions will play a vital role in enhancing the overall customer experience and satisfaction.
Doctolib is committed to fostering a supportive and inclusive work environment where you can thrive. We provide opportunities for professional development and encourage you to take on new challenges. As part of our team, you will be at the forefront of transforming healthcare and making a meaningful impact on the lives of patients and healthcare providers alike. We look forward to welcoming you to our team and supporting your journey in the healthcare sector.
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